AI-Native Media Operations — FAQ
Answers to common questions about AI-Native Media Operations: who it's for, access, refunds, team use, and how it differs from free AI content.
The questions senior operators ask before they commit — beyond the ones on the sales page.
这是一门技术课程吗？
不是。这是一门面向领导者的运营模型课程。你不会写代码——你将学到什么该自己建、什么该购买、什么该保护。技术细节（RAG、API、多智能体架构）在战略层面进行了解释。
我有多长时间的访问权限？
只要课程还在，你就可以访问。购买后，你可以重看任何模块、下载任何模板，并免费获取更新。
如果不适合我怎么办？
14天无条件退款保证。如果这套运营模型不适用于你的工作，发邮件到contact@chandlernguyen.com申请全额退款。
我可以和团队共享吗？
每次购买仅供个人使用。如果你需要团队访问权限，请发邮件到contact@chandlernguyen.com，我们可以商量。
这是针对特定市场或行业的吗？
这些框架被设计为可本地化的。第1模块介绍了11个战略框架，并展示如何根据你的行业、市场和团队规模进行调整。
这和免费的AI内容有什么不同？
具体性。这不是「使用ChatGPT的10种方法」。这是一套完整的运营模型——从研究到报告——基于大规模真实媒体运营和将AI产品交付到生产环境的经验。每个框架都经过了验证。
课程结束后有问题怎么办？
发邮件到contact@chandlernguyen.com。每封邮件我都会亲自阅读并回复。
课程会更新吗？
媒体运营中的AI发展很快。每个季度，我会发布一份更新，涵盖行业变化、哪些框架经受住了考验、哪些需要修订。购买课程的用户免费获取这些更新。
What is an AI-native media operating model?
It is the set of workflows, roles, and decision rules a team runs on when AI handles most of the execution — research, planning, activation, reporting, and measurement. It is not a prompt library; the model decides what to automate, what stays human, and who is accountable for the output.
How much of the media workflow can AI realistically handle today?
Roughly 75–80% of the campaign lifecycle, based on operating the model directly: research, production, and assembly. The remaining 20–25% is judgment — positioning, brand decisions, and validating output. The course is explicit about which is which.
Which module should an agency owner start with?
Module 1 for the operating model, then Module 6 for the greenfield thought exercise — what the agency looks like with no legacy workflows. The Agency Blueprint Canvas connects the two into something you can act on.
What does the 90-day rollout require of my team?
One owner, time budgeted for two pilots, and the discipline to change one process at a time. The rollout is People, Product, Process — audit, pilot, scale — with decision gates instead of a big-bang launch.