AI-Native Media Operations — FAQ
Answers to common questions about AI-Native Media Operations: who it's for, access, refunds, team use, and how it differs from free AI content.
The questions senior operators ask before they commit — beyond the ones on the sales page.
呢個係technical課程嗎？
唔係。呢個係為leader設計嘅operating model課程。你唔使寫code——你會學到乜嘢該自己build、乜嘢該買、乜嘢該保護。Technical detail（RAG、API、multi-agent architecture）喺strategic level做咗解釋。
我有幾耐嘅access權限？
只要課程仲喺度，你就可以access。購買之後，你可以重睇任何module、download任何template，同埋免費攞到更新。
如果唔適合我點算？
14日無條件退款保證。如果呢套operating model唔適用於你嘅工作，send email去contact@chandlernguyen.com申請全額退款。
我可以同團隊share嗎？
每次購買僅供個人使用。如果你需要team access，send email去contact@chandlernguyen.com，我哋可以傾吓。
呢個係針對特定市場或行業嘅嗎？
呢啲framework係設計嚟可以localize嘅。Module 1介紹咗11個戰略framework，同埋展示點樣根據你嘅行業、市場同團隊規模嚟adapt。
同免費嘅AI內容有乜分別？
具體性。呢個唔係「用ChatGPT嘅10種方法」。呢個係一套完整嘅operating model——由research到reporting——建基於大規模真實媒體運營同將AI產品ship到production嘅經驗。每個framework都經過驗證。
課程之後有問題點算？
Send email去contact@chandlernguyen.com。每封email我都會親自睇同回覆。
課程會唔會update？
媒體運營入面嘅AI發展好快。每季度我會publish一份update，涵蓋行業變化、邊啲framework經得起考驗、邊啲需要修訂。買咗課程嘅用戶免費攞到呢啲update。
What is an AI-native media operating model?
It is the set of workflows, roles, and decision rules a team runs on when AI handles most of the execution — research, planning, activation, reporting, and measurement. It is not a prompt library; the model decides what to automate, what stays human, and who is accountable for the output.
How much of the media workflow can AI realistically handle today?
Roughly 75–80% of the campaign lifecycle, based on operating the model directly: research, production, and assembly. The remaining 20–25% is judgment — positioning, brand decisions, and validating output. The course is explicit about which is which.
Which module should an agency owner start with?
Module 1 for the operating model, then Module 6 for the greenfield thought exercise — what the agency looks like with no legacy workflows. The Agency Blueprint Canvas connects the two into something you can act on.
What does the 90-day rollout require of my team?
One owner, time budgeted for two pilots, and the discipline to change one process at a time. The rollout is People, Product, Process — audit, pilot, scale — with decision gates instead of a big-bang launch.